Full satisfaction guaranteed or your money back

Here at CitizenVPN we only want happy clients. We take a pride in offering you the best possible service and follow up with quick and competent support if you should be having any problems.

That's why we are able to give you a 100% satisfaction guarantee that we will resolve your complaint to your full satisfaction or return 100% of your money. No questions asked.

We have served thousands of happy clients all over the world and we know we can deliver on our promise of excellent service and support. Therefore we can offer this guarantee for an industry-leading full 6 MONTHS after your purchase.

Tobias Skytte, Copenhagen, January 2013

Full Satisfaction Guaranteed 100% logo

How does the guarantee work?

It is a 100% satisfaction guarantee. We will do everything through our support team to resolve your complaint. If your complaint is not resolved or you are not satisfied with our services or support for any reason, within 6 MONTHS of making your purchase simply ask us for a refund by email or through a call. No questions asked, even if you have used the service. Your refund of 100% the fee you paid will be processed within 24 hours of the refund request. You may only get one refund per year, but we judge on a case by case base.

What is the assurance that my money will be refunded if I ask for it?

When you purchase from CitizenVPN you are buying from our Danish company, Skytte Media ApS (although the service is delivered from our company in the Bahamas). This allows you to enjoy Danish consumer protection which is some of the strongest in the world. Furthermore, we are operating under strict Danish marketing laws.

Is there a fee I have to pay to get the refund?

If you pay via PayPal, Dankort or bank transfer from a Danish account then there is no fee.

If you pay via Western Union, Moneygram or international bank transfer and you want us to refund you via the same channel then there will be a fee that depends on payment method and your country of residence. In this case you may choose to get the refund via Paypal or to a Danish account instead, in which case there will be no fee. Standard bank fees for international bank transfer to a EU country is usually around 2 Euro (3 USD or 15 DKK), to other parts of the world it may be much more (we will find out and let you know).
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